Summary
Due to the nature of digital services:
- Setup fees are non-refundable once work has started.
- Monthly fees are non-refundable.
- If a project is canceled before work begins, a refund may be issued at our discretion.
The sections below explain how this applies to each type of engagement.
Before work starts
If you cancel after paying but before we begin scoping, building, or operating anything for you, contact us at contact@ironleaf.agency and we will issue a full refund at our discretion, less any third-party fees already incurred on your behalf.
Setup fees
Setup fees cover scoping, integration, and build work that begins immediately and cannot be reused for other clients. Once work has started, setup fees are non-refundable.
Monthly / recurring fees
- Recurring fees are billed monthly in advance and renew automatically until cancelled.
- You can cancel at any time by emailing contact@ironleaf.agency before the next billing date. The current month is not refunded; you keep access until the period ends.
- Past monthly fees are non-refundable.
- If we fail to deliver the agreed monthly scope due to our fault, we will credit or refund a pro-rated portion of that month’s fee.
What is not covered
Refunds are not available for:
- third-party fees (AI usage, hosting, telephony, scheduling, etc.),
- delays or failures caused by your team (missing approvals, missing credentials, change of direction after work has started),
- performance outcomes outside our control (traffic, offer, market conditions, your team’s response handling),
- downtime or service changes by third-party platforms we integrate with.
Chargebacks
Please contact us first if you have a billing concern. Filing a chargeback without first attempting to resolve the issue is a breach of these terms and may result in suspension of services and a recovery fee for processor and administrative costs.
How to request a refund
Email contact@ironleaf.agency from the billing address on file with your invoice number and the reason for the request. Approved refunds are processed within 7 business days to the original payment method.
Consumer rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country of residence. This policy is supplementary to our Terms of Service.
Changes
We may update this Refund Policy. Changes apply to engagements entered into after the “Last updated” date above; existing Orders are governed by the policy in effect when they were signed.