AI Virtual Front Desk Chatbot
Most dental clinics lose the majority of online inquiries due to manual callback delays. This product combines a right-corner AI chat concierge with omnichannel lead capture from forms, DMs, and missed calls. It classifies intent, checks live availability, and starts conversion conversations by SMS in under 30 seconds. Urgent cases receive immediate booking links, pricing inquiries get grounded AI responses based on your clinic knowledge base, and clinical edge cases route straight to your front desk with full history through the optional Human Handoff tier. The system is explicitly built to support your front desk, not replace it. We are location-independent and deploy for clinics anywhere — pricing is per website, so each location of a DSO gets its own tuned chatbot, dashboard, and integrations.
Performance Goal
Target response time under 5 minutes to raise qualification odds by up to 21x.
What's Included
- Branded website chat widget for instant first response
- AI intent and urgency classification for treatment-aware routing
- Real-time availability checks against your PMS or booking platform (Denticon, Square Booking, Dentrix, Open Dental, Eaglesoft, Curve Dental, Calendly, Acuity, Google/Microsoft Calendars, and more)
- Automated SMS follow-up with booking links
- Webhook triggers from forms, social DMs, and missed-call events
- Optional human handoff to Slack/Discord with full transcript context
- Beautifully designed IronLeaf dashboard for conversations and conversion reporting
- Location-independent delivery — works with clinics anywhere
- Built to support your front desk, never replace it
- Per-website pricing — each DSO location gets its own tuned plan
Workflow Architecture
- Capture inquiry from website form, DM, or missed call
- Engage visitors through AI website chat concierge
- Classify urgency and intent with AI agent
- Sync live availability from your PMS or booking system (Denticon, Square Booking, Dentrix, Open Dental, etc.)
- Respond by SMS in under 30 seconds
- Escalate clinical edge cases to your front desk (Human Handoff tier)
- Track conversations, bookings, and revenue inside the dashboard