About these terms
These Terms of Service (“Terms”) govern your use of ironleaf.agency and any services provided by Ironleaf, operated by OD “ISLAMOVIC” (“Ironleaf”, “we”, “us”). If you do not agree, please do not use the site or our services. You must be at least 18 and, if signing on behalf of a clinic or company, authorized to do so.
Services
Ironleaf provides AI chatbot, virtual front desk, and automation solutions for businesses. Specific deliverables, timelines, and fees are described on our pricing page and confirmed in a written scope, proposal, or invoice (an “Order”) for each engagement. The Order, these Terms, the Privacy Policy, and the Refund Policy together form our agreement. If an Order conflicts with these Terms, the Order wins for that engagement.
Payments
Services may include:
- One-time setup fees
- Recurring monthly fees
Specific terms are agreed upon separately with each client. Unless otherwise stated, invoices are due within 7 days of issue, fees are exclusive of taxes, and overdue amounts may incur a late fee of 1.5% per month or the maximum allowed by law. We may pause delivery while an invoice is overdue. Refunds are governed by our Refund Policy.
Your responsibilities
- Provide timely access, information, approvals, and credentials we reasonably need to deliver the engagement.
- Keep credentials and tokens confidential and tell us promptly if they are compromised.
- Use systems we deliver only in compliance with applicable law, including consumer protection, advertising, healthcare (e.g. HIPAA in the US), and data protection law (e.g. GDPR in the EU/EEA).
- Provide your own customer- or patient-facing notices and consents where required.
Acceptable use
You agree not to misuse our services or use them in violation of any laws. In particular, you will not:
- break the law or anyone’s rights using the site or our deliverables,
- attempt to reverse engineer, scrape, overload, or interfere with the site or its security,
- submit anything illegal, harmful, infringing, deceptive, or abusive,
- impersonate any person or misrepresent affiliation.
No guarantees
We do not guarantee specific business results (e.g. increased bookings, calls, or revenue). Performance depends on your offer, traffic, staff response, market conditions, and many factors outside our control.
AI-generated outputs
Systems we build use AI components. AI outputs can be inaccurate or incomplete. You are responsible for reviewing AI outputs that drive clinical, financial, or legal decisions, and for keeping a human in the loop where appropriate.
Third-party services
Our deliverables may rely on third-party platforms (AI providers, scheduling tools, communication APIs, hosting, etc.). Their availability, pricing, and terms are controlled by them. We are not responsible for outages, changes, or termination of third-party services.
Intellectual property
All systems, code, prompts, templates, and materials developed by Ironleaf remain our property unless agreed otherwise. Upon full payment, you receive a perpetual, non-exclusive license to use the deliverables for your business’s internal operations. We may reuse anonymized learnings and generic components in future work. The site, our brand, and content are owned by Ironleaf or our licensors; you get a limited, revocable license to use the site for its intended purpose.
Confidentiality
Each side will protect the other’s confidential information with reasonable care and use it only to perform under the engagement. These obligations continue for 3 years after the engagement ends.
Warranties and disclaimers
The site and services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Limitation of liability
Ironleaf is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities resulting from the use of our services. Our total liability arising out of or related to the site or any engagement will not exceed the greater of (a) the amounts you paid Ironleaf for the specific service giving rise to the claim in the 6 months before the event, or (b) USD 100.
Indemnification
You will defend, indemnify, and hold Ironleaf and its personnel harmless from any claim, loss, or expense (including reasonable legal fees) arising from your use of the site or deliverables in violation of these Terms or applicable law, your data, or your customers’ interactions with systems we deliver.
Term and termination
These Terms apply while you use the site or any service we provide. We may suspend or terminate access for breach, suspected fraud, legal risk, or non-payment. Engagement-specific termination rights are in the Order. Provisions that by their nature should survive (fees owed, IP, confidentiality, disclaimers, limitation of liability, indemnification, governing law) survive termination.
Governing law and disputes
These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules. The courts located in Sarajevo, Bosnia and Herzegovina have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its IP or confidential information. If you are a consumer in the EU, you keep the protection of mandatory provisions of the law of your country of residence.
Changes
We may update these terms at any time. We will revise the “Last updated” date above and, for material changes, give reasonable notice. Continued use after changes means you accept the updated Terms.